FAQ

1.  How  long  it  takes to receive my order?

Order Processing:  The time it  takes  for us to prepare your items before shipping.  This typically takes 2- 5  days;  however,  it  may  take  longer  time  for  items  that’s  pre-sale  or  temporary  out  of  stock.. Delivery  time:  The  amount  of  time  it  takes  to  receive  your  order  after  your  order  has  been  shipped.  Delivery  times  can  vary  depending  on  your  location  and  shipping  methods.  Please  check  details  below. Super  Savings  service Region  Except  Europe  and  Middle  East  :Order  processing:  2-5  days.  Order  delivery:  5-15  days.  The  items  you  ordered  will  reach  you  within  20  days. Europe  &  Middle  East:  Order  processing:  2-5  days.  Order  delivery:  5-15  days.  The  items  you  ordered  will  reach  you  within  20  days. Express  Shipping  service: Order  processing:  1-3  days.  Order  delivery:  7-9  days.  The  items  you  ordered  will  reach  you  within  14  days.

Notice:  Please  Keep  in  mind  that  the  above  suggested  shipping  time  is  not  deadline.  Uncontrollable  factors  such  as  mailing  volumes,  holidays  and  weather  determine  whether  deliveries  can  be  made  early  or  on  time.  Please  wait  5-10  days  more  after  the  estimated  time  of  arrival.

We  offer  free  super  saving  shipping  if  your  order  reach  certain  amount,  check  details  below.  US  orders  ≥  3  items All  packages  have  specific  tracking  information  and  can  be  tracked  through  “My  Orders”  section  in  your  account  or  check  your  shipment  notification  email.

2.Do  I  need  to  pay  the  custom  tax?

In  some  cases,  there  will  be  VAT  or  other  taxes,  like  customs  duties  or  fees  levied  by  your  destination  country. We  have  no  control  over  these  charges  and  cannot  predict  the  amount.  For  further  information  please  send  an  email  to  us; Customs  and  taxation  policies  vary  widely  from  country  to  country.  You  should  check  your  local  custom  laws,  and  inform  us  about  your  requirement  after  ordering; When  customs  clearance  procedures  are required,  it  will  cause  delay  beyond  our  original  delivery  estimates  time.  Additional  charges  for  taxes  or  customs  clearance  must  be  paid  by  the  recipient. Can  I  use  a  PO  Box  or  APO/FPO  military  address? For  now  our  shipping  partners  are  unable  to  ship  orders  to  PO  Boxes  or  APO/FPO  military  addresses. So  you  will  need  to  provide  a  street  address.  If  a  PO  Box  or  APO/FPO  military  address  is  given,  it  will  delay  shipment  of  your  items  or  your  order  will  be  canceled. Which  country  do  you  ship  to? We  support  international  shipping.  And  we  can  ship  to  most  countries  &  regions  in  the  world.  

3.Do  I  need  to  register  before  placing  an  order?

You  don’t  have  to  register  before  placing  an  order. To  Make  an  Order: You  only  need  to  add  products  to  shop  cart,  then  choose  payment  method: A .You can pay the order directly by PayPal without registering 

B.Click button “view” cart, then “Proceed to Pay” to login and finish the payment

4.How Do I Use A Discount Code ?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

ORDER MAKING:

Can I modify or cancel my order?

A. How to cancel order before payment?
We will process order only after the payment. So if your order is unpaid, customer can just leave it there. It will automatically be CLOSED 24 hours later. Notice: Make payment within 24 hours. After that customer need to submit a new order ,as price of promotion items will change.ck Out, then “Proceed to Pay” to login and finish the payment

B. Can I withdraw an order after payment?
* Cancel paid order within 24 hours: 
Customercan cancel the order in user account directly or email us to cancel it. We offer full refund if the order is canceled within 24 hours after the payment.

* Cancel paid order after 24 hours: 
Please contact us directly. If order is not shipped, we offer partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)

A. If I place repeat order, can I cancel one?
Please Email or Call our customer service team, so that we can cancel one and resolve your problems as soon as possible.

B. Change item after payment
Please contact our customer service team, we can change the items within 24 hours after the payment for free.

C. Change Address after payment
Please contact our customer service team, we can change the shipping address before it is shipped. After that, we are unable modify it anymore.

What is processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 days; if you purchase any pre-sale item, it takes 6-10 days. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 6-10 days to process.

Why split an order into several orders?

Here are some reasons :

1. The order has too many products and they all don’t fit into one box. 
2. Some products in the order are backordered
3. Some products in the order didn’t pass 1st time quality checking, and on  it’s 2nd time quality checking.
4. Some items are out of stock temporarily.

Payment:

How Do I Pay For My Order ?

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

What Currencies Can I Use ?

There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.

Is It Safe To Use My Credit Card On The Website ?

Please don’t worry; it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

Why Might My Credit Card Be Refused ?

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.